Customer Feedback Myths: When Listening Too Much Can Lead You Astray
Customer Feedback Myths: When Listening Too Much Can Lead You Astray Imagine a small startup, BrightSpark, buzzing with energy and ideas. The product team was convinced that the key to success was to listen to every single customer opinion. They collected surveys, held focus groups, and combed through social media comments. At first, it seemed like a dream—until the team realized they were drowning in feedback. Every suggestion led to endless debates, and the original vision of innovation started to blur. This is the story of how an obsession with customer feedback almost derailed their success and the lessons learned along the way. ...